Shipping policy

Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery timeframe will be displayed. Shipping is calculated at the end of your transaction.

Important: If you are not at the address supplied when Australia Post attempts delivery it is your responsibility to organise the pickup or redelivery of your order within 7 days. For information on your delivery always check the tracking information provided and if you have any questions please contact MAHO Sensory at hello@mahosensory.com.au 

INSURANCE

Your products are insured against loss while in transit to you. Once the parcel has been received (all packages require a signature as acceptance) the goods are deemed your responsibility and insurance from MAHO Sensory ceases. It is expected that if an item needs to be returned to MAHO Sensory that insurance be placed on the item/s whilst in transit.

WHEN WE SHIP

In-stock products that are purchased on weekdays before 2pm (excluding public holidays) will be dispatched the very same day.

DELIVERY TIMES

All orders are shipped by Australia Post. Orders received before 2pm each day will ship the very same day and be scheduled for delivery with two to six business days for all free shipping orders. We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control. When your product is dispatched you will receive an email containing a consignment number and tracking instructions. This number will allow you to track the progress of your parcel.

Please note that parcels shipped to remote areas may take an additional day to deliver. Please email hello@mahosensory.com.au for further details. To avoid delays in receiving your parcel, we suggest that you have the item delivered to an address where someone will be available to sign for it. Best to use a work address so you get it quickly. PO Boxes are accepted.